While Yelp discourages businesses from asking for reviews, we’ve figured out the easiest and most effective way to encourage clients to fill out your review form. Here’s how you can get more reviews (and photos) from clients:
- Keep it short and sweet
- “I’m building my online profile. Would you mind filling out a quick review about your experience today? It would really help me out.”
- If they say no, ask if you can email them your Lifebooker review form so they can fill it out at home.
- Take photos for your profile
- Business pages with photos get 180% more visits from clients on Lifebooker than profiles without photos.
- Make it easy for clients to say yes. If you’re building your haircut portfolio, let them know you’ll just take a photo of the back of the head so they don’t feel self-conscious. For lash, brow, and nail services, opt for close-ups of the eyes and hands.
- The more clients you ask, the better.
- It’s a numbers game. Don’t shy away from asking your loyal clients for their feedback each time you see them. (Don’t worry, we’ll never market to these clients).
- Republish your reviews and photos anywhere!
- Use your Lifebooker reviews and photos on your own site and in your marketing materials.
- We’ll help promote you!
- We’ll give your photos a boost by featuring them on the Lifebooker homepage and Pinterest page.
Did you know? Lifebooker can help you get more full-price clients—without any software to set up or calendar to manage—completely free!
Clients often start their research online when it comes to booking a beauty appointment—and they rely on reviews of local businesses to help them make a decision. Keep reading to learn how to ensure your business is easy to find and research online.
Listing sites are an easy way for clients to find and research you. Use Lifebooker to list your business—you’ll be featured to the hundreds of thousands of clients searching for beauty appointments, and we’ll direct them to you based on location and desired services. It also offers the convenience of booking online or on the app. New to Lifebooker? We’ll pull in your Yelp reviews so clients can get the lowdown and book all in one place. Learn more by calling 800-401-9258 (press 2) or emailing us at firstname.lastname@example.org.
Build a Google presence
When a business has a verified Google+ page for businesses, their information will show up on the right side of the screen when a client searches for them on Google. It even includes reviews from Google+ and other sites including Lifebooker—and it doesn’t cost a thing!
Get more reviews
As you’re wrapping up an appointment, ask clients to write a review. Include a link for reviews on an appointment card, or follow up with an email that includes aftercare instructions as well as a link to write a review.
Aim for honesty
Your customer service should speak for itself, so don’t ask for positive reviews—and don’t worry about an occasional negative one. Clients understand that some people use reviews to vent. Instead, learn from the review and answer politely, asking the client to give you a call in order to take the conversation offline.
As a discovery marketplace specializing in beauty, health, and fitness, we’ve always shown our members a variety of top services in their area—and now we’re offering even more! Keep reading to check out the updates we’ve made and how they’ll help your business.
It’s now easier for clients to find your business
Hundred of thousands of clients visit Lifebooker daily to explore and schedule appointments. Now we’ve improved the way clients search for businesses in their areas, making it even easier for you to gain new clients. Lifebooker helps showcase businesses and direct clients to them based on location and desired services. By having a targeted search, it’s easy for clients to find the right service for them—and they can book easily and quickly from their phones or computers.
Your trusted online reviews, all in one place
With reviews sourced only from clients who have booked and honored their appointments, Lifebooker has always been the go-to trusted source for trusted beauty, health, and fitness business reviews. Now, we’ve made it even easier for your business to build your online reputation, adding Yelp reviews to our own and ensuring clients have all the information they need to book an appointment in one place.
To find out more call 800-401-9258 (press 2) or email us at email@example.com.
Clients have many options when it comes to health, beauty, and fitness businesses—and they start their research online. From mobile searches to reviews, it’s important to make sure your business has a strong online presence. Keeping reading for three ways to make sure you look your best online.
88 percent of customers say they’ve read reviews to determine the quality of a local business. Reviews make it easy for businesses to build trust with potential clients and show off some of what they offer. They even help your SEO, so make sure you have Yelp and Google+ pages for your business. You can also collect reviews on Lifebooker—we ask only clients who have honored their appointments to leave a review, so Lifebooker reviews are from your own real customers who have visited your business.
The use of mobile devices are on the rise—91 percent of U.S. adults own a mobile phone, and 61 percent of those are smartphones—so making sure your website is compatible is key. Mobile users act when they search—70 percent of mobile searches lead to online action within an hour. And mobile users that find your business online have a conversion percentage nearly three times higher than the same search done on a desktop or laptop.” Grow your mobile presence by getting featured on Lifebooker. Lifebooker’s traditional advertising plan includes your own promotion, banners across the site and dedicated emails—all accessible on our mobile site. Email firstname.lastname@example.org or call 800-401-9258 (press 2) to learn more.
Tell your marketing story
Know your business and figure out what stands out about your business—for example, do you use organic products? Is your workout program tailored to individuals, or do you have a beginner course? What are your specialities in your field? If you’re not sure what to highlight, take a look at the market for opportunities where you business can stand out. Feature what makes your business unique on your website, listing sites, review sites, and social media posts
An important part of of your online reputation and brand, reviews help clients decide whether or not to visit a new business. So how do you collect more reviews from the clients that know and love you? Keep reading to learn more.
- Ask your loyal customers to write a review
Honesty goes a long way. Clients don’t want to read fluff reviews or a fake review that could have been written by the business. So ask clients who have been to your business a number of times to offer insight—they’re more likely to be able to speak to interactions with different members of your staff and may have tried a larger variety of services.
- Send follow-up emails to your clients
Send an email to clients thanking them for their visit, including any upkeep instructions as well as a way to review their experience. The easier you make it for clients to review you, the more likely they will be to do it.
- Add a link on your website
Make sure your website makes it easy for clients to find a way to review you. You can even highlight some of your best reviews on your site.
- Ask clients to fill out comment cards
Not everyone likes to go online to write reviews. Provide those clients with a physical comment card to fill out after their appointment. Make sure to ask if you can use their review for your marketing materials (online or printed).
Make sure you’re addressing customer complaints as well as praise—your response to online reviews helps advertise your customer service to potential clients that may be reading and encourages others to leave reviews too. Click here for our tips for responding to positive and negative reviews.
Did you know? Lifebooker can respond to reviews for you! Click here, email email@example.com, or call 800-401-9258 (press 2) to learn more.
Lifebooker helps you keep tabs on what clients are saying about you on the web.
Get Alerted When You’re Reviewed
It’s essential to stay on top of both your positive and negative reviews. To help, we’ll send you an email notification each time you’re reviewed on Yelp, Google, Foursquare, Citysearch & more.
Tip: Check Out Our Guide for Responding to Reviews
We’ll Reply to Your Reviews for You
A timely response to negative feedback is crucial. Not only does it satisfy unhappy clients, but it advertises your excellent customer care. With our Platinum plan, we’ll give your business personalized attention, monitoring and responding to reviews for you.
Lifebooker helps you keep tabs on what clients are saying about you across the web.
Monitor Yelp, Google, Foursquare & More
Being aware of both your positive and negative online reviews is essential—but keeping up with them can be tricky. With Lifebooker’s Gold & Platinum plans, your dashboard shows you reviews from 50+ sites in one place.
We’ll Reply to Your Reviews for You
A timely response to negative feedback is crucial. Not only does it satisfy unhappy clients, but it advertises your excellent customer care. With our Platinum plan, a dedicated advisor will monitor and respond to reviews for you.
Get a $50 account credit when you refer a business that signs up for a Silver, Gold, or Platinum Lifebooker account.
Questions? Contact us at firstname.lastname@example.org or 800-401-9258 (press 2)